We are not responsible for lost or stolen packages if your order shows as "en route" or "delivered" in the tracking system link provided to you in the order email. If you have not received your order indicated in USPS's system as "en route" or delivered" please contact USPS to inquire. Also you local post office or postal carrier may be aware of the package's whereabouts. If they have no information regarding your "en route" or "delivered" package, you can file a claim for a lost or stolen package with USPS directly.
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